I help lead a marketing company that specializes in brand-experience. We not only help develop, define and promote our clients’ brands but we develop strategies to ensure that whenever someone experiences those brands that their experience supports and reinforces the brand. Frequently I think and write about the potential downside of church marketing as in my recent post, The Commoditization of God. Regardless of where you fall on that subject there are certain realities to consider, and one of those is that every church is a brand. 

By brand I’m not talking about your church building, name or even your logo, but rather what is behind those things. What are your priorities, what do you stand for, how do you impact others and contribute to their lives, what is your mission? All of those things and more contribute to your brand. Your brand is the very essence of who you are. Brand is a powerful thing and as a marketer I would say most churches don’t consider how critical of a role it plays. And of course where there’s a brand there is brand-experience.

When I was a pastor I considered myself not only a brand champion but a brand-experience expert — which has translated well into my current role. A large part of my pastoral role was making sure brand and experience were in alignment. While that involved much more than the public gatherings that seems to be a good place to focus. Consider this: when people experience your brand do the two things align? If your brand includes community involvement, how much do people experience that? If it boasts of relevancy how is that experienced? If your brand speaks to the poor and disenfranchised how is that played out when people gather each week?

Just some thoughts that sort of streamed through my mind this week. So, what’s streaming through your mind right now? Is the brand-experience at the church you attend in proper alignment? Let me know your thoughts!

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